Shipping Information
Please ensure that you have correct address and postal code for shipping information. If parcel is discarded or returned due to insufficient or wrong shipping information, refund cannot be made. We recommend you to double check your shipping information before checkout and take calls from shipping company for checking.
Shipping costs are calculated after selecting the country on the product purchase page. Our handling time is 1-2 business days. Once you successfully place an order, you will receive a confirmation email with order details. Another email will be sent when your shipment proceeds. If you have not received any notification e-mails upon completion of payment, please contact us via e-mail hello@thisiscape.com for further assistance.
International Shipping Times
All international shipping costs are calculated using Express shipping method.
Delivery times cannot be guaranteed due to Covid-19 issue with reduced number of international flights.
Duties and taxes for international purchase
Order Tracking
Customer Service
Monday – Friday
09:00 – 17:00 (GMT+9)
United States
Please note that, we are unable to ship to P.O. Box, APO, FPO, DPO, and Military Addresses.
Russia, Ukraine
Due to shipment suspension, orders cannot be placed at this moment.
Saudi Arabia
Upon delivery, 15% VAT which is imposed by the Saudi Arabian government agency will be charged on the shipment. Please note that we are not responsible for any refunds or reshipments of rejected packages due to any customs-related issues such as refusal to pay taxes, non-submission of requested documents and so on.
France
Due to Covid-19 issue, if the recipient is not reachable at first delivery attempt, the parcel will be immediately returned and this cannot be returned. Chronopost (France Shipping Company) is on progress of import clearance, and 21 Euros will be charged for clearance fees of each declaration.
Europe
On July 1st 2021, EU announced the enforcement of a new value-added tax law for cross border sales. As a result of this change made, your customs authority may charge you VAT for your purchase. Please be sure to check the destination country’s tax rates, before placing an order. Customs Clearance Fees may be charged depending on the local shipping company.
Standard VAT rate for EU countries
Country | Standard VAT rate (%) |
Switzerland (SZ) | 7.7 |
Luxembourg (LU) | 17 |
Romania (RO) Germany (DE) | 19 |
Austria (AT) France (FR) Bulgaria (BG) United Kingdom (GB) | 20 |
Belgium (BE) Netherlands (NL) Czech Republic (CZ) Spain (ES) | 21 |
Slovenia (SI) | 22 |
Poland (PL) Ireland (IE) | 23 |
Greece (GR) Finland (FI) | 24 |
Denmark (DK) Sweden (SE) | 25 |
Hungary (HU) | 27 |
※ Above rates are only for reference and subject to change. Please check latest tax rates for each country.
Local courier in the countries shipped by EMS
Country | Postal service | Website |
CANADA | Canada Post- | |
FRANCE | Chronopost International | |
GERMANY | DHL | |
INDONESIA | Pos Indonesia | |
LUXEMBOURG | Post Luxembourg | |
THAILAND | Thailand Post | |
MALAYSIA | POS Malaysia | |
TAIWAN Region | Chunghwa Post | |
UNITED KINGDOM | Royal Mail | |
NETHERLANDS | Netherlands Post | |
MEXICO | Correos de Mexico | |
SWITZERLAND | Swiss Post | https://www.post.ch/ |
SPAIN | Correos | https://www.correos.es/es/en/individuals |
UNITED ARAB EMIRATES | Emirates Post Group | https://emiratespost.ae/Portal/SendShipmentServices?locale=en-us |
KAZAKHSTAN | Kazpost | https://www.kazpost.kz/en/ |
QATAR | Qatar Post | https://www.qatarpost.qa/home |
AUSTRIA(Europe) | Österreichische Post | https://www.post.at/en |
BELGIUM | Bpost | https://www.bpost.be/en |
BULGARIA | BG Post | https://www.bgpost.bg/en |
CZECH REPUBLIC | Česká pošta | https://www.ceskaposta.cz/en/index |
DENMARK | PostNord Danmark | https://www.postnord.dk/en |
FINLAND | Posti Group | https://www.posti.fi/en |
GREECE | Hellenic Post | https://www.elta.gr/en/ |
HUNGARY | Magyar Posta | https://posta.hu/international_main |
IRELAND | An Post | https://www.anpost.com |
NORWAY | Posten Norge | https://www.posten.no/en/ |
POLAND | Poczta Polska | https://www.poczta-polska.pl/ |
PORTUGAL | CTT Expresso | https://www.ctt.pt/particulares/ |
ROMANIA | Poșta Română | https://www.posta-romana.ro/ |
SAUDI ARABIA | Saudi Post | https://splonline.com.sa/ |
SWEDEN | PostNord Sverige | https://www.postnord.se/en |
SLOVENIA | Post of Slovenia | https://en.posta.si/home |
※Note that the actual courier may differ depending on situations of each countries
Shipping Information
Please ensure that you have correct address and postal code for shipping information. If parcel is discarded or returned due to insufficient or wrong shipping information, refund cannot be made. We recommend you to double check your shipping information before checkout and take calls from shipping company for checking.
Once you successfully place an order, you will receive a confirmation email with order details. Another email will be sent when your shipment proceeds. If you have not received any notification e-mails upon completion of payment, please contact us for further assistance.
Duties and taxes for international purchase
Order Tracking
Customer Service
Monday – Friday
09:00 – 17:00 (GMT+9)
United States
Please note that, we are unable to ship to P.O. Box, APO, FPO, DPO, and Military Addresses.
Russia, Ukraine
Due to shipment suspension, orders cannot be placed at this moment.
Saudi Arabia
Upon delivery, 15% VAT which is imposed by the Saudi Arabian government agency will be changed on the shipment. Please note that we are not responsible for any refunds or reshipments of rejected packages due to any customs-related issues such as refusal to pay taxes, non-submission of requested documents and so on.
France
Due to Covid-19 issue, if the recipient is not reachable at first delivery attempt, the parcel will be immediately returned and this cannot be returned. Chronopost (France Shipping Company) is on progress of import clearance, and 21 Euros will be charged for clearance fees of each declaration.
Europe
On July 1st 2021, EU announced the enforcement of a new value-added tax law for cross border sales. As a result of this change made, your customs authority may charge you VAT for your purchase. Please be sure to check the destination country’s tax rates, before placing an order. Customs Clearance Fees may be charged depending on the local shipping company.
Standard VAT rate for EU countries
Country | Standard VAT rate (%) |
Switzerland (SZ) | 7.7 |
Luxembourg (LU) | 17 |
Romania (RO) Germany (DE) | 19 |
Austria (AT) France (FR) Bulgaria (BG) United Kingdom (GB) | 20 |
Belgium (BE) Netherlands (NL) Czech Republic (CZ) Spain (ES) | 21 |
Slovenia (SI) | 22 |
Poland (PL) Ireland (IE) | 23 |
Greece (GR) Finland (FI) | 24 |
Denmark (DK) Sweden (SE) | 25 |
Hungary (HU) | 27 |
※ Above rates are only for reference and subject to change. Please check latest tax rates for each country.
Local courier in the countries shipped by EMS
Country | Postal service | Website |
CANADA | Canada Post- | https://www.canadapost-postescanada.ca/cpc/en/home.page |
FRANCE | Chronopost International | https://www.chronopost.fr/fr |
GERMANY | DHL | https://www.deutschepost.de/en/home.html |
INDONESIA | Pos Indonesia | https://www.posindonesia.co.id/en/tracking |
LUXEMBOURG | Post Luxembourg | https://www.post.lu/ |
THAILAND | Thailand Post | https://www.thailandpost.co.th/en/index/ |
MALAYSIA | POS Malaysia | https://www.pos.com.my/ |
TAIWAN Region | Chunghwa Post | https://www.post.gov.tw/post/internet/Group/ |
UNITED KINGDOM | Royal Mail | https://www.royalmail.com/ |
NETHERLANDS | Netherlands Post | https://postnl.post/ |
MEXICO | Correos de Mexico | https://www.correosdemexico.gob.mx/ |
SWITZERLAND | Swiss Post | https://www.post.ch/ |
SPAIN | Correos | https://www.correos.es/es/en/individuals |
UNITED ARAB EMIRATES | Emirates Post Group | https://emiratespost.ae/Portal/SendShipmentServices?locale=en-us |
QATAR | Qatar Post | https://www.qatarpost.qa/home |
AUSTRIA(Europe) | Österreichische Post | https://www.post.at/en |
BELGIUM | Bpost | https://www.bpost.be/en |
BULGARIA | BG Post | https://www.bgpost.bg/en |
CHILE | Correos Chile | https://www.correos.cl/ |
CZECH REPUBLIC | Česká pošta | https://www.ceskaposta.cz/en/index |
DENMARK | PostNord Danmark | https://www.postnord.dk/en |
FINLAND | Posti Group | https://www.posti.fi/en |
GREECE | Hellenic Post | https://www.elta.gr/en/ |
HUNGARY | Magyar Posta | https://posta.hu/international_main |
IRELAND | An Post | https://www.anpost.com |
SRI LANKA | Sri Lanka Post | https://slpost.gov.lk/ |
NORWAY | Posten Norge | https://www.posten.no/en/ |
POLAND | Poczta Polska | https://www.poczta-polska.pl/ |
PORTUGAL | CTT Expresso | https://www.ctt.pt/particulares/ |
ROMANIA | Poșta Română | https://www.posta-romana.ro/ |
SAUDI ARABIA | Saudi Post | https://splonline.com.sa/ |
SWEDEN | PostNord Sverige | https://www.postnord.se/en |
SLOVENIA | Post of Slovenia | https://en.posta.si/home |
※Note that the actual courier may differ depending on situations of each countries