Shipping Information


Please ensure that you have correct address and postal code for shipping information. If parcel is discarded or returned due to insufficient or wrong shipping information, refund cannot be made. We recommend you to double check your shipping information before checkout and take calls from shipping company for checking.

Once you successfully place an order, you will receive a confirmation email with order details. Another email will be sent when your shipment proceeds. If you have not received any notification e-mails upon completion of payment, please contact us for further assistance.


Duties and taxes for international purchase

  • The recipient of an international shipment may be subject to customs duties, which are levied once the shipment reaches the recipient’s country. Additional charges for import clearance must be fulfilled by the recipient. We have no control over these charges, nor can we predict what they may be. Since customs policies vary by country and cases, you should contact your local customs office directly for more information.
  • All related customs fees are the responsibility of the recipient. Any customs clearance-related charges are the responsibility of the customers even for free shipping promotion orders.
  • Due to complex and ever-changing customs policies, please consult your customs office to see if you can import the items, and if any additional licenses or permits are needed.
  • Any orders returned due to failing to pay customs clearance tax is not subjected to refunds.

Order Tracking

Customer Service

  • You can reach our customer service center via e-mail at hello@thisiscape.com
  • You can also click on ‘Contact us’ menu on our website www.thisiscape.com , and submit your inquiries by filling out the form provided.
  • Response will be received within 2 business days
  • Customer Service Hours

             Monday – Friday   

             09:00 – 17:00 (GMT+9)

 

United States

Please note that, we are unable to ship to P.O. Box, APO, FPO, DPO, and Military Addresses.

Russia, Ukraine

Due to shipment suspension, orders cannot be placed at this moment.

Saudi Arabia

Upon delivery, 15% VAT which is imposed by the Saudi Arabian government agency will be changed on the shipment. Please note that we are not responsible for any refunds or reshipments of rejected packages due to any customs-related issues such as refusal to pay taxes, non-submission of requested documents and so on.

France

Due to Covid-19 issue, if the recipient is not reachable at first delivery attempt, the parcel will be immediately returned and this cannot be returned. Chronopost (France Shipping Company) is on progress of import clearance, and 21 Euros will be charged for clearance fees of each declaration.

Europe

On July 1st 2021, EU announced the enforcement of a new value-added tax law for cross border sales. As a result of this change made, your customs authority may charge you VAT for your purchase. Please be sure to check the destination country’s tax rates, before placing an order. Customs Clearance Fees may be charged depending on the local shipping company.


Standard VAT rate for EU countries

Country

Standard VAT rate (%)

Switzerland (SZ)

7.7

Luxembourg (LU)

17

Romania (RO)

Germany (DE)

19

Austria (AT)

France (FR)

Bulgaria (BG)

United Kingdom (GB)

20

Belgium (BE)

Netherlands (NL)

Czech Republic (CZ)

Spain (ES)

21

Slovenia (SI)

22

Poland (PL)

Ireland (IE)

23

Greece (GR)

Finland (FI)

24

Denmark (DK)

Sweden (SE)

25

Hungary (HU)

27

※ Above rates are only for reference and subject to change. Please check latest tax rates for each country.


Local courier in the countries shipped by EMS

Country

Postal service

Website

CANADA

Canada Post-
Postes Canada

https://www.canadapost-postescanada.ca/cpc/en/home.page

FRANCE

Chronopost 

International

https://www.chronopost.fr/fr

GERMANY

DHL

https://www.deutschepost.de/en/home.html

INDONESIA

Pos Indonesia

https://www.posindonesia.co.id/en/tracking

LUXEMBOURG

Post Luxembourg

https://www.post.lu/

THAILAND

Thailand Post

https://www.thailandpost.co.th/en/index/

MALAYSIA

POS Malaysia

https://www.pos.com.my/

TAIWAN Region

Chunghwa Post

https://www.post.gov.tw/post/internet/Group/

UNITED KINGDOM

Royal Mail

https://www.royalmail.com/

NETHERLANDS

Netherlands Post

https://postnl.post/

MEXICO

Correos de 

Mexico

https://www.correosdemexico.gob.mx/

SWITZERLAND

Swiss Post

https://www.post.ch/

SPAIN

Correos

https://www.correos.es/es/en/individuals

UNITED ARAB 

EMIRATES

Emirates Post

Group

https://emiratespost.ae/Portal/SendShipmentServices?locale=en-us

QATAR

Qatar Post

https://www.qatarpost.qa/home

AUSTRIA(Europe)

Österreichische Post

https://www.post.at/en

BELGIUM

Bpost

https://www.bpost.be/en

BULGARIA

BG Post

https://www.bgpost.bg/en

CHILE

Correos Chile

https://www.correos.cl/

CZECH REPUBLIC

Česká pošta

https://www.ceskaposta.cz/en/index

DENMARK

PostNord Danmark

https://www.postnord.dk/en

FINLAND

Posti Group

https://www.posti.fi/en

GREECE

Hellenic Post

https://www.elta.gr/en/

HUNGARY

Magyar Posta

https://posta.hu/international_main

IRELAND

An Post

https://www.anpost.com

SRI LANKA

Sri Lanka Post

https://slpost.gov.lk/

NORWAY

Posten Norge

https://www.posten.no/en/

POLAND

Poczta Polska

https://www.poczta-polska.pl/

PORTUGAL

CTT Expresso

https://www.ctt.pt/particulares/

ROMANIA

Poșta Română

https://www.posta-romana.ro/

SAUDI ARABIA

Saudi Post

https://splonline.com.sa/

SWEDEN

PostNord Sverige

https://www.postnord.se/en

SLOVENIA

Post of Slovenia

https://en.posta.si/home

※Note that the actual courier may differ depending on situations of each countries